Privacy Policy

Last updated: March 2024

Our Commitment to Privacy

At Wildtrek, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to connect with outdoor guides and outfitters.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Profile photos and biographical information
  • Payment information (processed securely by third parties)
  • Location data when you search for guides

Usage Information

  • How you interact with our platform
  • Search queries and booking history
  • Device information and IP address
  • Cookies and similar tracking technologies

Content You Share

  • Reviews and ratings
  • Photos and trip reports
  • Messages with guides and other users
How We Use Your Information

Platform Services

  • Facilitate bookings between customers and guides
  • Process payments and send confirmations
  • Provide customer support
  • Verify guide credentials and maintain safety standards

Communication

  • Send booking confirmations and updates
  • Notify you of messages from guides
  • Share important platform updates
  • Send marketing communications (with your consent)

Improvement and Analytics

  • Analyze platform usage to improve our services
  • Personalize your experience
  • Prevent fraud and ensure platform security
Information Sharing

With Guides and Outfitters

We share necessary booking information (name, contact details, group size) with guides to facilitate your trip.

Service Providers

We work with trusted third parties for payment processing, email delivery, and analytics. These partners are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking

Essential Cookies

Required for platform functionality, including login sessions and security features.

Analytics Cookies

Help us understand how users interact with our platform to improve the experience.

Marketing Cookies

Used to show relevant advertisements and measure campaign effectiveness (only with your consent).

Cookie Control

You can manage cookie preferences in your browser settings or through our cookie consent banner.

Your Privacy Rights

Access and Correction

You can view and update your personal information through your account settings.

Data Portability

Request a copy of your data in a machine-readable format.

Deletion

Request deletion of your account and associated data (subject to legal requirements).

Marketing Opt-out

Unsubscribe from marketing communications at any time through email links or account settings.

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no system is 100% secure, and we encourage users to protect their account credentials.

Privacy Questions?

If you have questions about this Privacy Policy or how we handle your data, please contact our privacy team.